TERMS & CONDITIONS OF TRADE
Review Date: 25th November 2024
- Scope
1.1 Bespoke Security Solutions Ltd having its registered address at Unit 12, Evelyn Way, Ramsgate, England, CT12 5GT, hereinafter referred to as “the Service Provider”, “Bespoke Security Solutions Kent Ltd” or “Bespoke Security Solutions”, are a provider of various security services, professional training and consultancy services. We are registered in England and Wales under company number Company Number: 15958422
1.2 By placing an order with Bespoke Security Solutions, the Customer accepts that the Terms & Conditions, hereinafter referred to as “T&Cs” or “Terms”, detailed in this document supersede any other purported T&Cs, such as may for example be set out on Purchase Orders or similar documentation issued by Customers or other organisations
- Definitions 2.1 Customer: The organisation, individual or legal entity purchasing services from Bespoke Security Solutions.
2.2 Participant: Any individual participating in the Bespoke Security Solutions service purchased by the Customer.
2.3 Service Agreement: A contract between Bespoke Security Solutions and the Customer, supplementary to but not superseding these Terms and Conditions, detailing the exact Services to be provided.
2.4 Services: The training, security (in any form) or consultancy services provided by Bespoke Security Solutions.
2.5 Order: Any Customer order for the Services, as specified in Clause 3.1.
2.6 Agreed Delivery Dates: The dates that the Customer and Bespoke Security Solutions agree for delivery of the Services.
2.7 Fee: The total fee due to Bespoke Security Solutions, for the provision of the agreed Services for the entire programme of events over the period of the Agreed Delivery Dates.
2.8 Expenses: Any expenses incurred by Bespoke Security Solutions in the provision of the Services, defined in Clause 11.
2.9 Workshop-Based Services: services such as training sessions provided by Bespoke Security Solutions facilitators to a group of Customer attendees, either face-to-face or virtually.
- Basis of Purchase
3.1 Bespoke Security Solutions shall consider a firm Order for Services to have been made by the Customer if any one of the following scenarios apply:
3.1.1 Booking completed and paid for on bespokesecurtyservices.co.uk
3.1.2 The Clients signs a Service Agreement detailing the Services to be provided and applicable Terms.
3.1.3 The Client provides written confirmation, for example by email, that they wish to proceed with the Services.
The Client issues a Purchase Order to Bespoke Security Solutions.
- Confidentiality
4.1 Bespoke Security Solutions and the Customer shall keep all trade secrets and any other confidential information that they have received about each other in the course of the Services. Such confidential information shall not be disclosed to any third person and shall not be used or otherwise made public without prior written consent of the other party. Bespoke Security Solutions will ensure that its employees, agents and other contracting partners abide by this confidentiality.
4.2 For the avoidance of doubt, all Bespoke Security Solutions training course content whatsoever shall be considered confidential information and therefore subject to the provisions within this Clause 4. Unauthorised recording, copying or distribution of Bespoke Security Solutions training materials or other intellectual property outside the scope of purchased Services is strictly prohibited.
4.3 The confidentiality undertaken in this Clause 4 shall survive the termination of this Agreement without any time limit.
4.4 The confidentiality shall not be applicable to any disclosure obligation imposed by any law, court or authority. The party required to disclose data shall notify the other party in detail and consult the other party before disclosure.
- Workshop-Based Services
5.1 The cancellation terms set out in Clause 9 apply to all Services
5.2 For certain Services Bespoke Security Solutions will require that the Customer fulfil the following requirements:
5.2.1 Participants’ contact details (name, email, job title) provided to Bespoke Security Solutions project lead at least 2 weeks in advance of the main workshop date.
5.2.2 Participants make reasonable efforts to attend and engage with any 1:1 sessions scheduled in advance of the main workshop.
5.3 Bespoke Security Solutions are not liable for implementation challenges or service issues arising from the Customer or workshop participants failing to undertake the activities in Clause 5.2, or otherwise failing to engage and communicate with the Bespoke Security Solutions project lead in a timely manner.
5.4 Coordinating the attendance of workshop participants is the sole responsibility of the Customer. The cancellation terms set out in Clause 8 will apply to all workshops provided by Bespoke Security Solutions in any circumstances.
- Security Services
7.1 The cancellation terms set out in Clauses 8 and 9 apply to all Security Services,
7.2 Bespoke Security Solutions are not liable for delivery challenges or service issues arising from the Customer failing to provide all necessary information, or otherwise failing to engage or communicate with the Bespoke Security Solutions contact in a timely manner.
- Cancellations to Workshops and Courses
8.1 Any Client intention to change the Workshop date or cancel the Workshop should be made in writing via email to the Service Provider.
8.2 Changes or cancellations made by the Client 90 calendar days or more in advance of the Agreed Delivery Date will not incur any further charge beyond retention by Service Provider of the non-refundable deposit, per Clause 10.1.
8.3 Changes or Cancellations made by the Client 31-89 calendar days in advance of the Agreed Delivery Date will incur a charge of 50% of the Fees, plus retention of the non-refundable deposit per Clause 10.1.
8.4 Changes or Cancellations made by the Client 30 or fewer calendar days in advance of the Agreed Delivery Date will incur a charge of 100% of the Fees set out in Clause 7.3, plus retention of the non-refundable deposit per Clause 10.1.
8.5 If Bespoke Security Solutions are unavailable to deliver the Workshop or Course on the Agreed Delivery Date due to unforeseen circumstances, such as severe illness, Bespoke Security Solutions must either provide an alternative Consultant or propose an alternate Agreed Delivery Date, whichever is the Customer preference. If neither an alternate date or Consultant acceptable to the Customer are available, Bespoke Security Solutions will refund all monies paid by the Customer within 14 calendar days.
- Cancellations to Services
9.1 For Customers cancelling a service, Bespoke Security Solutions require 60 days notice.
9.2 For events;
9.2.1 Changes or cancellations made by the Client 90 calendar days or more in advance of the Agreed Delivery Date will not incur any further charge beyond retention by Service Provider of the non-refundable deposit, per Clause 10.1.
9.2.2 Changes or Cancellations made by the Client 31-89 calendar days in advance of the Agreed Delivery Date will incur a charge of 50% of the Fees set out in Clause 7.3, plus retention of the non-refundable deposit per Clause 10.1.
9.2.3 Changes or Cancellations made by the Client 30 or fewer calendar days in advance of the Agreed Delivery Date will incur a charge of 100% of the Fees set out in Clause 7.3, plus retention of the non-refundable deposit per Clause 10.1.
9.3 For security solutions under subscription, Bespoke Security Solutions 30 days notice is required for cancellation.
- Payment Terms
10.1 Bespoke Security Solutions invoice a non-refundable deposit of 50% of the full Fee for event bookings. Deposit invoices shall be settled in full by the Customer within 30 days of issue or, if the order is issued less than 30 calendar days before the Agreed Event, payment is due in full within 7 working days.
10.2 The Customer shall settle invoices issued by Bespoke Security Solutions via BACS payment or payment link
10.3 In the event of late / failed payment, Bespoke Security Solutions reserve the right to charge the Customer a Late Payment Administration Charge of £50.00 per full Calendar Day past the Due Date that payment is not received.
10.4 In the event of payment being delayed 60 calendar days beyond the Due Date, Bespoke Security Solutions reserve the right to refer the Customer to an authorised Third-Party Debt Collection Service. In these circumstances, the Customer shall be liable for the Fees and all incurred Late Payment Administration Charges per Clause 10.3 in addition to any further charges such as may be lawfully levied by the Third-Party Debt Collection Service.
- Trainer Expenses
11.1 For face-to-face services within the UK, the following expenses will be invoiced by each Bespoke Security Solutions trainer delivering the booked services if aplicable:
11.1.1 Travel costs, billed at £0.45 per mile for return journey from trainer home postcode.
11.1.2 Overnight subsistence, billed at £40.00 per night.
11.1.3 Hotel allowance, billed at £200/night (outside London) or £250/night (inside London).
11.2 For face-to-face bookings outside the UK, Bespoke Security Solutions will book travel and accommodation consistent with the Customer’s internal policies on travel and expenses, invoicing for these expenses upon Service completion.